Our Policies

Payment Methods

We offer flexible payment options to make your experience easy:

Return & Exchange Policy

Exchanges are accepted within 7 days from the delivery date. Items must be unused, unworn, unwashed, and returned with original tags and packaging.

We accept exchanges in these cases:

• Wrong item was delivered
• Wrong color received
• Manufacturing defect confirmed

If the item is unavailable for exchange, store credit may be offered.

Items NOT eligible for exchange:

• Custom or made-to-order pieces
• Sale or discounted items
• Gift items
• Items that are worn, damaged, or stained
• Items with perfume or makeup traces
• Items missing packaging or tags

Exchange shipping fees:

• Exchange courier fees are paid by the customer
• Except in cases of defect or wrong item — we cover the cost

Handmade Product Notice

Our pieces are handcrafted and may include minor natural variations in:

• Embroidery and stitching
• Pattern placement
• Fabric tone and texture

Try-On & Inspection at Delivery

We allow inspection and try-on only in the presence of the shipping courier at the moment of delivery.

• Tags must remain attached throughout
• The item must not be stretched or damaged
• Try-on is for brief fit confirmation only

Sending Multiple Items for Selection

In some cases, we may send up to 2 items or color options so you can choose during delivery — only while the courier is present.

• If no item is selected → customer pays round-trip courier fees
• If one item is selected → only the delivery fee applies ✔

Custom Orders

We love bringing your vision to life! Custom and made-to-order pieces are subject to the following:

• A 50% deposit is required to confirm your order
• Remaining balance is due upon delivery
• Production time will be confirmed at the time of order
• Custom pieces are non-refundable and non-exchangeable

Care Guide

To keep your piece beautiful for years, please follow these care instructions:

Washing:

• Hand wash gently in cold water with mild detergent
• Do not wring, twist, or scrub embroidery
• No bleach or harsh chemicals
• If machine washing: use delicate cycle inside a laundry bag

Drying:

• Do not tumble dry
• Lay flat on a clean towel away from direct sunlight

Ironing:

• Iron inside-out on low heat
• Never iron directly on embroidery

Storage:

• Store folded, not hanging (for heavy or knitted pieces)
• Keep away from moisture, perfume, and sharp accessories

Shipping & Delivery

We deliver all across Egypt. Delivery fees vary by area and governorate.

• Cairo & Giza — 2 to 3 business days
• All other governorates — within 1 week

For urgent orders or special delivery arrangements, please contact us directly via WhatsApp.

How to Request an Exchange

Contact us within 7 days via WhatsApp, Instagram, or the website contact form. Please provide:

• Order number
• Product name
• Reason for exchange
• Photos if a defect exists

Our team will review and confirm courier arrangements promptly.